Shevington Surgery

Lines open 8:00am – 6:30pm Mon to Fri
Out of hours call NHS 111

Appointments advice

We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.

As from Monday 18th July 2022 the following changes will come into effect:

  • The AskmyGP System will open from 7.30 am until 10.00 am each day Monday to Friday.
  • All requests will be triaged by a GP or Clinician, who will decide if the request is URGENT or ROUTINE.
  • URGENT requests will be dealt with on the day, and you will be contacted and offered an appointment, either telephone or face to face.
  • ROUTINE requests will be contacted and offered an appointment, either telephone or face to face, within the next few weeks.
  • After 10.00 am if you need URGENT medical advice before the next working day, within the surgery opening hours (up until 6.30pm), please contact the surgery, via telephone if possible. Requests for children aged 12 and under after 10.00 am should also be directed to the surgery, via the telephone if possible.  These requests will also be triaged and dealt with as clinically appropriate.
  • Routine appointments are also available via the Extended Access Service. These can be booked by contacting 01942 482848.
  • For URGENT medical advice out of hours please contact NHS 111.
  • If you have a medical emergency, please dial 999.

 These changes have been made following feedback from our patients, staff, and PPG to help improve access and continuity of care.

If you are unable to use our system or do not have internet access please contact the surgery by phone.  One of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.

askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

That’s it – simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:

  • it saves you time
  • really ill patients don’t have to wait for urgent slots at the end of surgeries
  • GPs can manage their time more effectively, booking any follow-up appointments you might need

Date published: 8th October, 2014
Date last updated: 8th July, 2022