We use the AskmyGP system to manage our appointment requests. The system is open Monday to Friday from 07:30am to 10:00am. All requests will be triaged by a GP or Clinician, who will decide if the request is URGENT or ROUTINE.
URGENT requests will be dealt with on the day and patients will be contacted and offered an appointment, either telephone or face to face.
ROUTINE requests will be contacted and offered an appointment, either telephone or face to face, within the next few weeks.
Appointments will be offered with the most appropriate person for your condition, and you may be offered an appointment with a Doctor, Advanced Practitioner, Physician Associate, Nurse, or Health Care Assistant.
After 10:00am, if you need URGENT medical advice before the next working day, within surgery opening hours (up until 06:30pm), please contact the surgery on 01942 367420. Requests for children aged 12 and under after 10:00am should also be directed to the surgery via telephone or face to face. These requests will also be triaged and dealt with as clinically appropriate.
Routine appointments are also available via the Extended Access Service. These can be booked by contacting 01942 482848.
You may be asked some questions when you contact the surgery to make an appointment. This is so that requests can be triaged appropriately.