Shevington Surgery
Patient Survey Results 2025
Thank you to everyone who took part in our recent patient survey. Your feedback helps us understand what we are doing well and where we can make things even better for our patients.
About the Survey
- 4,753 surveys were sent out
- 1,445 were completed – a response rate of 30.4%
We also shared individual feedback with each clinician so they can see how their patients rated their care.
What you Told Us
We were delighted to receive so much positive feedback – here are soe of the key results:
- Care and concern: 95% of patients said the clinicians threated them with care and concern — this is higher than the national average.
- Mental well-being: 75% of patients felt the clinician considered their mental well-being — 2% higher than the national survey score.
- Confidence and trust: 93% of patients said they had confidence and trust in the clinician they saw — this is in line with national figures and 2% higher than our score in the national survey results.
- Overall experience: 93.8% of patients rated their overall experience with the practice as very good or good.
- Recommendation: 89.9% of patients said they would recommend our practice to friends and family.
We were thrilled to read so many lovely comments – thank you for taking the time to share your thoughts!
What We’re Doing Next
We’ve listened carefully to your feedback and are already taking action to make your experience even better:
- Waiting area: We’re reviewing the layout to see if we are able to move some chairs to a quieter area, whilst maintaining the confidentiality of the reception desk area. We also have some chairs with tall backs for extra comfort.
- Background radio: We’’ adjust the volume and placement so it doesn’t interfere with conversations in the waiting area.
- Reception privacy: We’ll display a clear option near the reception desk so you can ask for privacy if you need it.
- Enhanced access: We’ll make sure information about services available outside our usual hours is easier to find – including enhanced access appointments.
Thank You
A huge thank you to everyone who took part in the survey.
Your feedback helps us to continue to improve and provide the best possible care for all our patients.
Please use the link below to view the survey graphs
